If your Citi ® credit card has been stolen, lost, damaged or was never received, contact your card issuer for a replacement card. Report your card as lost or stolen quickly in the Westpac App or Online Banking to protect the security of your account. Some tips to consider should this happen include:There are many different types of credit card fraud, but at its simplest, it’s when someone obtains your card details and make transactions on your card without you knowing.Contact us in the Westpac App to skip the security questions and talk to the right person.Find your answers faster in our popular FAQ topics.Cards to which a temporary lock can be applied will be listed when you sign in to Mobile Banking or Online Banking and visit Lock a card temporarily under Cards services.There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. Applies where you exceed your account credit limit during any statement period.This includes the load fee of $3 for the initial load made that dayCovers the purchase and initial load fee of $20 / $8This relates to the total value of withdrawals in any 12 month periodCustomers between the ages of 12 and 17 must have a parent or guardian also sign their application formTransaction, saving and cash PIE, and overdraft rates
You must These may change or we may introduce new ones in the future. Damaged or faulty cards In the event that your card becomes damaged or faulty, we will issue you with a new card when you return the damaged/faulty card to us. This information does not take your personal objectives, circumstances or needs into account. Tap Cards then swipe to find the right card; Tap the card then Lost, stolen or damaged then Choose Lost or stolen then Confirm your address is correct; Tap Yes again to cancel your card and order a replacement Consider its appropriateness to these factors before acting on it.
Spend $50,000 or more in a 6 month period and we'll waive your next 6 monthly fee.
We use cookies to secure and tailor your web use. The card can take between 7-10 days business days to arrive. Spend $50,000 or more in a 6 month period and we'll waive your next 6 monthly fee. Our You can place a 15 day lock on your personal credit or Mastercard® debit card. Westpac will never ask you to click a link to sign into your online banking. Getting your replacement card If we send you a replacement card by regular mail, the card will be issued free of charge. damaged or faulty cards In the event that your card becomes damaged or faulty, we will issue you with a new card when you return the damaged/faulty card to us. If your card is due to expire during your travels, it is best to organise a replacement card now before you leave by calling us on 13 13 76 and saying “Existing Card” when prompted. In the event that your card becomes damaged or faulty, we will issue you with a new card when you return the damaged/faulty card to us, together with a description of how the damage or fault occurred. Just had two replaced, one due to issues with the mag stripe, the other started cracking in half.
Some hotpoints® is a registered trademark of Westpac Banking Corporation. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app. On this page, we’ll show you how to: Lock your card temporarily, while you look for your card; Permanently cancel your card and organise a replacement card
We use cookies to secure and tailor your web use. It’s part of a transition from Visa to Mastercard that is happening for Westpac credit card customers. Westpac Protect™ Register for online banking. Applies where you exceed your account credit limit during any statement period. As a Citi ® customer, you have an option to log in to your online account and securely request a replacement card.
To receive your replacement card, you need to make sure your address is current and that your account is in order; You can ask us to send out your replacement card up to 3 months before your current card expires by calling us on 1300 651 089 (8am -8pm, 7 days a week) from anywhere in Australia. Forgot customer ID or password?
Once you receive your new card, you will need to transfer any recurring payments to your new card. You should receive your replacement card within 5-7 business days if you’re in Australia or up to 5-10 business days if you’re overseas; You can continue to use the same PIN from your existing card on the new card; If your card needs to be couriered to you within Australia, a courier cost of $25 will be charged to your card (additional charge may apply for same day delivery). A courier cost of $40 will be charged to your card for overseas delivery.
This change will incur no extra cost to you. Replacement card Cover lost and damaged cards: $20: Courier cost Domestic: $10: Remember customer ID. ... paid to replace the item under the above benefits, we will pay to repair or replace the lost or damaged items up to a value of A$ 500 per item to a maximum of A$ 2,750 in … Keep in mind fees may apply.© 2020 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945 Institutions should replace the card, no questions asked.
You must also advise us of how the damage or fault occurred.
^^ Low Fee Balance Transfer Promotion: This offer is available when you apply and are approved for a new Low Fee credit card between 6th August 2020 and 2nd December 2020, and request at card application to transfer balance(s) from up to 3 non-Westpac Australian issued credit, charge or store cards. Not recommended on public or shared devices Sign in. How long will it take to get another card? Read the disclosure documents for your selected product or service, including the
7. A. WESTPAC BUSINESS VISA CREDIT CARD Joining Fee Nil Annual Fee (2nd Year onward) Fee is charged in advance ... lost / stolen / damaged Green Card K25.00 Gold Card K25.00 Business Card K25.00. Read the disclosure documents for your selected product or service, including the
How do I order a replacement for my damaged card?
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