but story don’t end here, they went and contacted my Canadian processor Elavon Canada and recommended them to close our account due to Fraud or High Risk, and guess what my 2 years old account with Elavon got closed immediately with no reason saying that we do not feel comfortable continuing the relationship. Success Stories continues to be updated with fresh, new testimonials from Moneris customers. We were unaware of the auto-renewal and when we closed our doors in late 2015 we certainly didn’t expect the $300 charge for ending service outside the arbitrary 3 month fee-free window. When I asked him how much the interchange fees are he said they are usually between 0.3% and 0.7%. We already have 20 customer using Moneris via our software and we are thinking of changing all 20 customers to another provider.Like many here, i have been a customer of moneris for years (7) when the service was sold to me there was no mention of cancellation fees.When i went to recently terminate my account i was informed of the $300 cancellation fee. In two days, they deposited roughly $6,000 LESS than the dollar amount we have in transaction slips.
It is setup. I have been without a credit card machine for the past 3 days and have spent the past 3 hours trying to get an answer when it wil be replaced with still no answer.Moneris is the worst business ever! How many vacation days do you get per year?What is the most stressful part about working at Moneris?How would you describe the pace of work at Moneris?If you were in charge, what would you do to make Moneris a better place to work?What questions did they ask during your interview at Moneris?Great place to work in.Great management.Great perks.Great sic leave and vacation pay.Supportive co-workers and management.Pay not bad.Highly recommend.I am super happy at my job here and I feel like they treat you more like family than any other company in this fast-paste industry. Nothing is good with Moneris, high monthly fees and terminal charge! We are a small business and shortly after we notified Moneris that we wished to cancel our service with them, a $7,000 plus, early cancelation fee was taken directly out of our business account. Using Square is way easier to use and setup even if it doesn’t accept debit. Maybe the only thing to improve would be the LIVE Costumer service support via chat. Am i being scammed?I am willing to pay the cancellation fee! At this time they would have known that this was not a good choice for us. Save yourself the aggravation, deal with companies that are proud enough of their service to not hide ridiculous cancellation clauses on page 28 of their contracts.
This would help pay any fees I incurred with the other company. Instead I have decided to enlighten the business community to avoid using this company.Yep, same boat. Hidden fees and terrible customer service. Full range of hardware available for rent or purchase 3. I also happened to talk with Hong in Dispute department and requested her to please explain what this Authorization I need to get. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.This company own me 430.85 and no help as they been debiting my account and nothing could stop them. I can’t afford that so I got ripped off. RBC bank recommended them, but never disclosed that they would not let you cancel their sevice unless you remember 3 years later to let them know in writing within a 60 day window that you want to cancel. There are also some complaints that describe an outside sales agent visiting a merchant on behalf of Moneris, which suggests that the company could hire independent sales agents. Asked for termination and refund of services. With that type of policy, Id be inclined to sign a second 3 year contract.THIS IS THE WORST COMPANY ****DO NOT USE**** Their contract is a roll over, that they do not tell you about, so you are locked in without knowing it. Rooted in the Canadian economy . To be clear Moneris doesn’t care about your company or its’ success. I have recently started a small business and it had several features that suited me perfectly.This company have the patina of honesty but will not honor written or verbal commitments or quotes, unilaterally changing terms and conditions without consent or notice; and as others have mentioned only gives a narrow window every 3 years to cancel without penalty. !Does anyone have a better solution than Monteris? To take money for no product or service!! The sales person kept insisting they would give me $300.00 if I signed up with them. They will hold thousands of dollars of your hard earned money.I was with BMO Harris (from Canada) and they recommended Moneris and stated that I would save about $250 per year on fees. If you don’t find out, you don’t get paid.
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