It is a regular occurrence that the collections are late. Feel free to send us a message so we can help you, but if you're an existing Customer please Login first by CLICKING HERE then use one of the Account self-help/Contact options. AVOID AT ALLI've never been compelled to write a bad review about a business, but feel like I need to warn others off this company! It was sitting in the same place, on the kerb and still full. And they are difficult to contact - don't respond to emails, very limited phone hours. !I have had NOTHING BUT TROUBLE since day 1 with this company, And allthough it's been nearly The actual service of picking up my bin was ok, the issues I have had in past month relate to the customer service (or lack of)-Overcharging, charged extra for services I did not use.-Customer communication, they use a No Reply email service to communicate with customers They can askNo date or time given for collection. That is fine I understand why, but if you cant pick up while dogs are of the property then we need a date as to when we need to put the bags out. They DO NOT answer phone calls to there 0800 number. She said is wrong information the lady gave me from last week. I get left on hold only to eventually be forced to leave a voicemail and then they never return my call. You can check you collection date on their website but that is never correct either. We've being trying to work out an overcharge for so long now that it would actually be cheaper to just pay an arborist his rate to stop by once a month to take the waste.Probably the most useless company I have ever dealt with. Was having a rough time with collections at the start of the year however last two collection really really improved. a year now, I regret all the money i've given them.Worst service ever do not use this company!
Someone needs to remove the voice message"Have had excellent service over the past year . When I finally got through to the office it was one lie after another. Grass Clippings We are now changing garden bag people or will just go to the tip as it will be cheaper and more reliable. Never arrived. First invoice was for 6 collections, but sent me a new invoice after only doing 5 collections. New Customers 0800 82 00 00. Sad as.It is time this company folded - dreadful customer relations.Bag never picked up when promised. For the first 12+ years service was prompt with a maximum of 2 day delay. I feel that's quite rude and disrespectful. I have now decided I no longer want there service and am trying to find out how much notice i have to give. The worst customer service imaginable. Dodgy- no contact phone number, blatant lies about when they are doing a collection e.g. I would notYes. WORST COMPANY EVER - DO NOT USE !!!!!!!!! Sent them a message through their website following up and never received a response. Last year only half of my collections were made and when I tried to discuss this with customer services they tell me unless I reported it within 10 days they cannot help, although they have made notes about attempting to collect and the gate being locked, which is untrue, and not let me know so that I can then report it?
This does not sound right, as when I was on holiday in September 2019, I was penalised for not putting my bin out on the kerb. Does anyone know of one on the Hibiscus Coast?They have a bad attitude to customers. Being trying to get a refund for a pickup that never happened for almost a year. Every part of this business is hopeless! On 21st Feb. Is my collection day. I'm still waiting on replies for 2 emails I've sent you over the last few months....About 2 years ago I have canceled agreement to this company because I'v been not happy for their service, but a few days ago I have received an invoice and message " I must pay it" !!??? Well, no one contact me, so I quickly called before 3pm and talked to a customer service. They are as everyone here notes almost impossible to contact via phone and I have requested to end my dealings with them via their online form and had no response. charged for 1 pick up twice. Was the job finished on time?Were you happy with the quality of work this business provided?Was the business easy to communicate with? As an ex logisitcs guy I can't fathom how their business works or how there accounting/ driver/ phone stafff interact, but it seems the wheels are well and truly off at Greenfingers. I feel that's quite rude and disrespectful. I would not recommend them. Sorry.WoW !! Absolutely appalling customer service.I agree, used to be good. Oh wait and love how they say they pick up and drive by looking at u and not taking bag.update your website so customers can add evidence and pictures so a correct record is kept and you can better evaluate your staff performance.if issues happen with them on weekend like did with us, we couldn't get hold of you or email and add picture to account for investigation.Worst company ever had to deal with. Just appalling organisation to deal with. Their system was down for a while, which worried me but when I got hold of them the service was courteous and friendly. Not the case for Greenfingers-always late by at least a week and sometimes 2 weeks. Ever. Very very poorAny company that doesn't provide a phone number for customers to contact is already suspect.Never delivered the stand to go with the garden bag despite multiple requests to do so over a 6 month period.
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